Privacy policy

Privacy Policy

This Privacy Policy describes how jacksonmiles.com.au (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@jacksonmiles.com.au or by mail using the details provided below:

CRS HOLDINGS AUST PTY LTD, PO BOX 3178, PRAHRAN EAST VIC 3181, Australia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”.

Device information

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processor Shopify, Google Analytics, Facebook (Meta), TikTok, Pinterest, and Reddit.

  • Personal Information collected: browser version, IP address, time zone, cookie info, pages/products viewed, search terms, and interaction with the Site.

Order information

  • Purpose of collection: to provide products/services, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for fraud, and send marketing based on preferences.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with Shopify, Stripe, Afterpay, PayPal, Australia Post, Sendle, and Klaviyo.

  • Personal Information collected: name, billing/shipping address, payment info, email address, and phone number.

Customer support information

  • Purpose of collection: to provide customer support.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our support platform Gorgias.

  • Personal Information collected: name, contact details, order information, and any content provided in support requests.

SMS Communications

By opting in to receive SMS from us, you consent to receive marketing and transactional text messages, including order updates and promotional offers.

  • Messages are sent via Klaviyo.

  • Message frequency varies. Standard message and data rates may apply.

  • To opt out, reply “STOP”. For help, reply “HELP” or contact info@jacksonmiles.com.au.

  • Consent to receive messages is not a condition of purchase.

Minors

The Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services, such as:

  • Shopify – our store platform (https://www.shopify.com/legal/privacy)

  • Gorgias – for customer support

  • Klaviyo – for email and SMS marketing

  • Shipping providers – including Australia Post and Sendle

  • Payment processors – including Stripe, Afterpay, and PayPal

We may also share data to comply with legal obligations or protect our rights.

Behavioural Advertising

We use your Personal Information to deliver targeted ads and marketing communications. For example:

We also use Shopify Audiences to help display ads on third-party platforms based on purchases or interest in similar products. We do not sell personal data.

You can opt out:

Using Personal Information

We use your Personal Information to:

  • Offer and deliver products

  • Process payments and manage orders

  • Ship products

  • Communicate with you

  • Provide updates, offers, and product news

Lawful Basis (GDPR)

If you are in the EEA, we process your data under the following lawful bases:

  • Consent

  • Contract performance

  • Legal obligation

  • Legitimate interest (not overridden by your rights)

Retention

We retain your Personal Information unless and until you request deletion.

Automated Decision-Making

We do not engage in fully automated decision-making that has legal or significant effects.

Shopify uses limited automation for fraud prevention (e.g. temporary IP or credit card blacklisting).

Selling Personal Information (CCPA)

Although we use Shopify Audiences, we do not sell Personal Information as defined under the California Consumer Privacy Act.

Your Rights

GDPR (EEA)

You can:

  • Access your data

  • Request correction, deletion, or portability

Requests can be submitted via the contact details above. Data is initially processed in Ireland, then transferred outside the EEA (e.g. to Canada/USA).
See: https://help.shopify.com/en/manual/your-account/privacy/GDPR

CCPA (California)

You can:

  • Know what data we hold

  • Request correction, deletion, or opt out of data sharing
    To act through an authorised agent, please contact us.

Cookies

We use cookies to:

  • Provide site functionality

  • Remember preferences

  • Improve performance

  • Run targeted ads

View Shopify’s cookie list: https://www.shopify.com/legal/cookies

You can manage or disable cookies via browser settings. Note that some services may not function correctly if cookies are disabled.

Do Not Track

Because no industry standard exists, we do not respond to “Do Not Track” signals.

Changes

We may update this policy periodically to reflect changes in our practices, operations, or legal requirements.

Complaints

To make a complaint, contact us using the details above.
If unsatisfied, you may contact your local data protection authority. For example: https://ico.org.uk/make-a-complaint/